Frequently Asked Questions

Blu & Roux Pet Beds Are Easy to Wash and Maintain

Is this bed machine washable?
Yes! Both the outer cover and the insert are machine washable with zippers built into both for thorough cleaning and easy reshaping. Machine wash in cold water only. Delicate cycle. Air dry or tumble dry in low heat.

What is the bed made of?
This bed is made of 100% polyester.


Is this bed waterproof?
Our beds are water resistant, meaning there will be an amount of time liquid can sit on the surface without being absorbed; giving you time to wipe or dry the surface.

Can this bed be used indoors?
Yes, this bed can be used both indoors and outdoors. However, it is not for everyday use.

How often are you adding new designs?
We will have seasonal designs added 1-2 times a year and special addition drops based on holidays, events, etc. Keep checking back!

How do I place an order?
Placing an order with us is fast and easy! 

Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Checkout button within the basket page. Next follow the instructions on each page. You can continue to shop by clicking on the “X” to close out the window and make your next selection.

How will I receive order confirmation?
After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records. You will receive an email confirmation after your order is processed.

To check status of your order at any time, login to the site and then click on Order Number link within the My Account Page.

What if I have a problem placing an order?
Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping basket by clicking on Basket from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the Customer Service Team at onthego@bluandroux.com.